DAILY PRINTING SOLUTIONS
TERMS AND CONDITIONS
Please read this page carefully. By using our services, you agree to these terms and conditions. Daily Printing Solutions reserve the right to amend these terms and conditions at any time and without notice. Please clarify any questions with us before signing off on your order. If you would like to make an appointment to go through all the details, just give us a call or email to organise a time.
Estimates/quotes expire within 14 days and are subject to change after a complete review of the final artwork by Daily Printing Solutions.
CREATING YOUR ARTWORK. Artwork that has crisp, clean lines and detail will result in a premium print. When sizing your artwork, consider how the print will look to scale. Artwork needs to be submitted at the exact size you would like it printed. For multi coloured artwork, we prefer that spot colours are used.
FILE FORMATS Daily Printing Solutions require vector files such as Adobe Illustrator (.ai) and PDF (.pdf) as these give us the sharpest lines and detail. If using this format, then please ensure all text is converted to outlines. Please also use Pantone Solid Coated colour matching system to ensure we achieve the requested colour. Raster files such as Adobe Photoshop Document (.psd) are also acceptable. Please ensure a resolution of no less than 300ppi and that all layers are flattened. Please use CMYK colour mode but please use the Pantone Matching System be used for greater accuracy. High resolution JPEG image (.jpg / .jpeg), and PNG image (.png) may be acceptable but artwork fees may apply.
COLOUR MATCHING We use the PMS (PANTONE MATCHING SYSTEM) Solid Coated colour guide. If a specific colour is essential in your artwork then, for accuracy, please provide the matching PMS swatches as colours can be expressed differently on different devices. Only a physical swatch book can ensure accuracy. In instances where PMS is not provided, CMYK colour will be used.
SENDING YOUR ARTWORK:
Files can be emailed directly to firstname.lastname@example.org. For files larger, please either use Dropbox, Google Drive, or use a free online file transfer service such as Hightail or SendSpace. Before submitting artwork, please ensure you have read the above and understand our requirements. Artwork that does not meet our requirements will be subject to an artwork preparation fee of $100 per hour. In these instances customer will be notified prior to any work being undertaken.
A proof of the artwork will be submitted for your approval prior to printing which will specify the print placement, colours to be printed, and garments to be printed, as well as any other relevant information. Before printing commences, we will send you a mock-up for all print designs. We require written customer approval via email of each mock up before a job can enter production. Please check this proof carefully as we will not accept responsibility for any mistakes that are on the mock up and approved. We will provide you with 2 free amendments to the mock up after which each subsequent amendment will be charged at $25 per mock up. Please note, mock ups are not to scale and colours may vary according to electronic devices used, so please refer to the relevant Pantone solid colour swatch book for accurate colour referencing. Any delays caused from changes to designs are of no fault of Daily Printing Solutions.
We have an extensive range of blank garments and items available for you to print. Our suppliers for garments are AS Colour, Gildan, Biz Collection, JB’s Wear, Sportage and Bocini as well as a variety of suppliers for signage, promotional products and much more. If you would like to view samples in person we have a range available for you to try at our showroom located in Byron Bay. Let us know if you want to come in and take a look. When dropping off supplied garments, please ensure all correct numbers are delivered, and the garments are split into their appropriate prints and labelled clearly. Additional charges for splitting supplied orders into their sizes and prints will apply. Please note if you wish to supply your own garments it is at your own risk. Daily Printing Solutions will request to see the garment in person before we determine if we can print on it, though if this isn’t the case we cannot accept any responsibility for any negative effects caused by the printing process of your supplied garments (sublimation, scorching, melting, shrinking). This also applies to any supplied active wear garments including anything made from 100% Polyester or Poly blends (Nylon, Spandex or Lycra). We advise all customers supplying athletic garments to speak to their supplier or manufacturer about the best way to apply prints to these specific garments, especially is your job is time sensitive. For example, sublimation of a print can occur but may take 24-48 hours after the print has been applied to happen, and if the job has a tight deadline, the time it takes to test whether or not this may happen is greatly reduced. Daily Printing Solutions accepts no responsibility for delays caused.
GARMENT SIZES AND STYLES:
The invoice outlines all of the garments we will be printing for you. Please make sure that you check the styles/sizes/colours/quantities carefully. Mistakes can happen with back and forth emails and phone calls so it’s important that you approve this final checklist to make sure we are printing the correct items. Any errors not discussed prior to production/ordering will be no fault of Daily Printing Solutions.
We are not responsible for manufacturer defects such as colour inconsistencies, stitching errors, mislabelled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction.
If you are printing across a wide variety of styles and sizes we will always to our best to represent how your design scale will translate across very small to very large garments. If you have questions about how your design will look, please get in touch before signing off on your order. It’s easier to guide you through the process before printing that to explain it after the garments are printed. Any amendments after the process has begun will incur a charge. Daily Printing Solutions is not responsible for any scale errors in production if signed off on.
Because the process of screen printing is manually done for the most part, there is no effective or efficient way to achieve a specific measurement of every single individual shirt that gets loaded onto the press. If you request a print that is 8cm down from the collar, we will measure the first couple to make sure the print hits that target, though since this is just guide, not all shirts will be exactly 8cm from the collar, they may be off as much as 1cm or 10% either above or below as the garment is loaded onto the press by hand. This will not be considered a misprint and we will not be liable for reprinting or refunding these garments. If you don’t supply us with your placements for your printed designs we will go off our standard placements for specific prints. For example, a front pocket print is generally 8cm down from the collar and centred to the left hand side of the tee, while a large front print is generally 6cm down from the collar. We do our best to make sure the placement of the print is true to the design, and works best with the garment.
We use pantone codes to mix inks, it ensures our ink master can correctly follow formulas to make the inks for your job. If you have not supplied us with pantone codes we will pick the closest match from your artwork and will not be liable for change of mind or slight variance in colour. If you would prefer, you’re welcome to make an appointment to come to the factory and pick your colours using our pantone swatch books. If you have a PMS Colour you specifically want or need for your order, let our design team know at the beginning of your order.We aren’t responsible for colours not matching 100% as we allow a small a very small variance for colour matching. If there’s something you’ve printed elsewhere or something you’re trying to colour match, please bring it in for us to match. If you printed waterbase/discharge on a certain garment brand in the past, the final product may differ from your current order. This is due to the manufacturing process of the shirt itself. It’s possible to have a batch of 100% cotton garments, for example, that water base/discharge differently than any other given batch.
Turnaround is 2-4 weeks from approval of artwork and/or receiving the deposit, not from the contract made. In some instances, we may need to extend the turnaround time in order to maintain the quality of your order and produce the highest standard in printing. We will ensure to communicate this with you as much as is possible. However, there are no discounts for orders that exceed the turnaround time or due date unless agreed to by us in extreme circumstances. Daily Printing Solutions accept no responsibility for any losses incurred by the customer due to turnaround time being exceeded.
Our regular turnaround time is 2-4 weeks from receiving the 50% deposit and approval of your artwork. If you wanted to book in a job and pick it up under this time, a 25% priority fee is applied to guarantee the jobs completion by the due date. To ensure your job is completed by its due date, we require full payment up front and all details of your order including all artwork and garment breakdowns sent through as soon as possible. If you’re unsure whether or not your job falls under the regular turnaround time, send through an email and we’ll be able to help you get your job sorted and ready by its desired completion date.
Customer accepts sole responsibility for copyright and reproduction of images. It is deemed that you are the owner or have permission to use any images or artwork. Daily Printing Solutions accepts no responsibility for copyright infringements.
Daily Printing Solutions reserves the right to change pricing without notice. This is mainly due to suppliers and their price increases being out of our control, changes in freighting charges, or incorrectly quoting initially. This is all determined upon sending the invoice and will be discussed accordingly.
A 50% deposit is required for orders to be placed and work to begin. Once this is paid and your artwork is signed off on we can begin your order. Final payment is due upon completion of your job, before the release of the goods. Delayed payments may result in a delay of your jobs completion time and delay in dispatching from our warehouse. Payment options include: Bank Transfer and Stripe payments only. If you’re paying with a credit card through stripe (MasterCard, Visa) a 1.5% surcharge is added to the amount due. If you’re paying with American Express, a 3.5% surcharge is added to the amount due.
Cancellations need to be made ASAP. If cancellation is made after we have ordered stock then any losses, charges will be taken out of the deposit amount. If print production has begun then you will be entitled to a refund, minus the material and labour costs incurred. If production has been completed then you will not be entitled to a refund.
We arrange all shipping using TNT with full tracking supplied. Shipping is excluded from turnaround time. Daily Printing Solutions accept no responsibility for losses incurred due to shipping delays, items damaged or lost in transit.
CLAIMS AND RETURNS:
Claims must be made to us within 48 hours of delivery and goods must not be sold or destroyed of, all items MUST be returned for us to rectify. Daily Printing Solutions will not be held responsible for any claims after this time. If the whole order is faulty we will arrange courier to collect the order. Please repackage the goods for shipping. We will then inspect the goods to check the return is valid and discuss options with the customer accordingly. Refunds will be a last resort, with all efforts to rectify the goods being our priority.
Daily Printing Solutions is committed to protecting your privacy. We will not share or disclose any of your private information with any third parties without prior approval. We will often photograph our cases for promotional purposes. If you would prefer not to have your items photographed and used in our material, please inform us in writing.